Our services :

House preparation

• Complete or partial preparation of your accommodation so that it becomes ready to welcome guests.
• The preparation includes, depending on the need, the design, layout, decoration as well as the complete equipment of your accommodation with furniture, household appliances and decorative objects necessary for functional, aesthetic and comfortable interior and exterior spaces.

Ads management

• Creation of advertisements with professional photos and personalized descriptions which highlight your accommodation and underline its assets and its uniqueness.
• Online distribution of advertisements on the best reservation platforms and specialized portals to guarantee excellent and constant visibility in Tunisia and abroad.

Pricing management

• Optimization of pricing parameters and dynamic adaptation of prices according to market conditions.
• Management of promotional offers and discounts.
• Maximization of the rental yield of your accommodation by optimizing the price per night and the occupancy rate, throughout the entire periods of the year, both in high season and low season.

Reservation management

• Management of reservation parameters.
• Processing of reservations and cancellations according to a predefined policy and  rules.
• Regular updating of accommodation occupancy schedules.

Communication

• Communicating with potential customers and responding to their requests and questions.
• Managing complaints and resolving conflicts.

Reception and assistance

• Reception of guests 24/24 and 7/7.
• Organization of arrivals (check-in and handing over of keys) and departures (check-out and inventory).
• Transmission of necessary information and instructions.
• Telephone or email assistance to guarantee maximum customer satisfaction.
• Travel, if necessary, particularly to resolve technical problems.

Linen and laundry

• Supply of high-end household linen in sufficient quantities for use by all visitors (bedroom linen, bath linen, table linen).
• Professional laundry services (washing, drying, ironing, folding, small sewing).

Replenishment

• Replenishment of basic supplies, particularly hygiene and cleaning products.

Housekeeping and hygiene

• Housework and regular maintenance of the interior to ensure perfect hygiene of your accommodation and keep it constantly clean, functional and ready to welcome visitors in a healthy and pleasant environment.
• Regular inspection and control of the accommodation and its equipment to detect any damage or signs of wear.

Equipment maintenance

• Monitoring the maintenance and repairs of specialized equipment and systems such as heating, air conditioning, video surveillance, elevator, hammam, sauna, gym, and permanent electrical and mechanical installations of your house.

Administrative services

• Support for current administrative procedures.
• Payment of consumption invoices to operators.